The first person your prospective customer comes in contact with over the phone or in person is your front desk person. Sure they need to have great computer skills, look great, have a great personality, and have a special way with kids. But wait, there's more. They need to be your eyes and ears and the liaison between you and your staff and much more. A parent can have a bad experience with an office person and never want to come back even if their child loves your class. Your frontline is everything. Learn what puts that employee in the excellent category in this 23-page eBook and 1 hr. and 5 min. video. Please scroll down to watch a short clip from this video.
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